Send Us a Message

Get In Touch

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General Support:
anujitha.dev@gmail.com

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Support Hours:
Monday - Friday: 8AM - 8PM EST
Saturday: 10AM - 6PM EST
Sunday: 12PM - 5PM EST
Emergency support available 24/7
Response Time:
General inquiries: Within 4 hours
Technical support: Within 2 hours
Critical issues: Within 30 minutes
Average response time: 45 minutes

Frequently Asked Questions

How accurate is Rock Identifier's AI technology? +

Rock Identifier achieves 99.5% accuracy through advanced machine learning models trained on over 2 million geological specimens from leading museums and universities worldwide. Our AI analyzes multiple factors including mineral composition, crystal structure, color patterns, texture, and formation characteristics to provide highly accurate identifications.

Can I use the app offline during field expeditions? +

Yes! Rock Identifier features full offline functionality, making it perfect for remote geological surveys, cave exploration, and areas with limited connectivity. The complete database and AI models are stored locally on your device. Your offline identifications will automatically sync when you reconnect to the internet.

What types of rocks and minerals can the app identify? +

Our database covers over 2000 different rock and mineral types including igneous rocks (granite, basalt, obsidian), sedimentary rocks (limestone, sandstone, shale), metamorphic rocks (marble, slate, quartzite), and hundreds of minerals, gems, and ore deposits. We regularly add new specimens based on user requests and scientific discoveries.

Is my geological data and location information secure? +

Absolutely. We use bank-level encryption to protect your data. GPS locations are stored locally by default and only shared if you choose to contribute to our community database. Photos are processed securely and automatically deleted from our servers after identification. You maintain complete control over your geological collection data.

Do you offer educational discounts or institutional licenses? +

Yes! We offer special pricing for educational institutions, research organizations, and bulk licenses. Students and educators can access our premium features at discounted rates. Contact our education team at edu@rockidentifier.com for customized institutional packages and classroom licensing options.

How do I report incorrect identifications to improve the app? +

Your feedback is crucial for improving our AI models. Use the "Report Issue" button in the app to flag incorrect identifications. Include additional photos and any known information about the specimen. Our geology team reviews all reports, and confirmed corrections help train our neural networks for better accuracy.

Can I export my rock collection data for research purposes? +

Yes! Premium users can export their complete collection data in various formats including CSV, PDF, and KML for GIS applications. This feature is particularly useful for researchers, educators, and professional geologists who need to integrate their field data with other geological databases and mapping systems.